Merry-Go-Round Trip booking

Every year end , I will like to go for holidays ..sorts of retreat as well as to take a break after working hard for the past months. I think one should reward yourself if you think you deserve it. To me, I usually like to go tour with my family, parents, sibling and good friends. This year, we decided to go for a 11 days tour at North & South New Zealand with CTC holiday. My elder sister, LP, my mom and myself went to CTC to do the necessary booking. Total 10 of us and make a deposit of S$5000/-on 23 Sept 06. According to the tour consultant, Ms Adeline, our trip is confirmed since we have already reached the min 10 person to open a tour group. While everyone were happily looking forward to our tour schedule from 9 Dec to 19 Dec 06. Then around 2nd week of Nov 06, my sis received a call from CTC that our trip was not confirmed because they cannot get SQ Ticket. Wow lau! we thought everythings already confirmed and now.@*#@#*
so everyone starts to make hard & loud noise. We called CTC demanded for a valid explanation, we sound angry..impatient..blah..blah..WHY..WHY..?Ken Chew from CTC was asked to contact us and poor guy we vented our anger to him and I must say he is a nice and helpful guy. He agreed with us on our frustration, anger etc. Then, I realised maybe I should change my hard approach to soft. At least, they will try to help afterall it is not their fault and they are only pay fixed salary, no commission. So who bother to help huh? I thinks soft approach did help. Ken tried all his best to contact SQ and Qantas to get tickets and also try to subsitute with other destinations. So the Merry Go-Round trip booking started from 10 Dec 06 to 19 Dec 06 changed to 28 Nov to 05 Dec 06 for 8 days South NZ Island ..then later said oh..cannot again because the connected flight timing need to wait for 10 hours..then asked whether we like to go for 11 Days USA. fm 15 Dec to 24 Dec.06 but only left 5 seats. If all of us okay, he will try to get balance seats...so let him tried lor..but also cannot get. What about South Africa..CTC asked?? Ken then went to NZ as a tour leader and passed our case to his colleague, Julia, luckily she is another friendly and helpful person. Izn't I am the one who sound friendly first..mirror effects..So she tried again the 28 Nov to 05 Dec NZ trip and finally this time round..yuppie..okay only the return connected flight need to wait for 8 hours but CTC will provide us FOC Sidney city tour. Maybe also FOC lunch. waiting for her confirmation on Monday.. Good news please!! You know..even my sis, LP annual leave also have to go merry go round...but at least she managed to change and got appproved. Tks to her good colleagues. Unlike my bro-in-law..cannot change and he will be the houseman then... Well, let's enjoy our trip and thanks to Buddha!